Policies & Cancellations

When To Reserve

To assure yourself of your first choice, reserve early by filling in the secure form below. For Outfitting and Instructional Programs reserve as soon as your needs and schedule are determined.

Group leaders wishing to reserve a block of rental canoes for a certain time period should reserve in the winter or early spring to avoid disappointment.

For Adirondack Guided Trips reservations should be received 60 days in advance and for Everglades and Florida Guided Trips reservations should be made by Thanksgiving. Final payments for Everglades Guided Trips are due 60 days prior to departure. We do maintain waiting lists.

The Fine Print

Liability Waiver Forms

BEFORE renting gear or boats you will need to sign and give to us, our liability waiver.

Security Deposits

We require a security deposit on all rentals. Deposit will be made by credit card. (imprint and signature). Security deposits are for the full cost of the items rented.

If you return rental gear early

Early returns will be credited with a store credit at the rate of the number of days early return minus two. For example, three days early return is credited for one day. There is no refund on returned food or transportation services.

If you return canoes or kayaks late

Late returns will be charged double the daily rental cost per day returned late. The exact canoe(s) or kayak(s) you reserved may be reserved by someone else for the day after  your trip. Thus, returning late can turn into a legistical problem for St. Regis Canoe Outfitters and other customers. Ensure that you return the canoe(s) or kayak(s) BEFORE we open the day after the last day of your reservation.

Cancellations

Outfitting reservation deposits are non-refundable and non-transferable, but may be applied towards payment. If you cancel an outfitting reservation or any portion thereof (figured on a calendar day basis) at least 14 days in advance, you will receive a SRCO credit less two days portion of your deposit.

Guided Trip or Instructional program cancellations, received 30 days prior to trip departure date, will be credited with a SRCO credit less a $75 administrative fee. If circumstances beyond our control cause us to cancel a trip, we will promptly refund your deposit in full. Store credit received from services are applicable to future services only.