Our policy is to only bill your card when we ship something. If we are out of stock on something, we will notify you with approximate ship date of the back order. When we ship back orders, there will be no additional shipping charges. Ninety five percent of orders go out within one business day - usually the same day. If you need special shipping let us know - we will contact prior to shipping if you request.
If your order consists of a folded map or two shipped within the USA we will ship it for $5. Note: our website minimum is $8, so you will not see this savings reflected in the online cart's summary.
- Orders up to $100 go for $8 Note: Most map and guidebook orders in this range go out Priority Mail.
- Orders over $100 ship for $10.
- Overseas orders - add $10.00 to the above rates.
If you need something overnight we will call you back or email you with the shipping costs (if you request).
If your order is especially heavy or well over our regular shipping fees, we will contact you before shipping.
If a price has gone up less than 10% on an item we will go ahead and ship it at the advertized price. If the price has gone up more than 10% we will first contact you by email or phone to see if you still want the item at the new price.
We guarantee your satisfaction.
If you are not satisfied with a product's performance, give us a call - we will be reasonable and only ask that you do the same - if the manufacturer does not stand behind a product, we will. We use the gear that we sell so we can make recommendations and help you choose the products that you will be depending on. We also appreciate your feedback and honesty. Your satisfaction is our goal.